Refund & Return Policy
Last updated: September 19, 2026
Your satisfaction matters to us. This policy explains the conditions and procedures for returning or exchanging products purchased from the LOLAÉ Cosmetics website.
Return Window
You may request a return or exchange within 7 days of receiving your order, provided the product is in its original condition, unopened, in its original packaging, and with all accessories included.
Non-Returnable Products
For hygiene reasons, opened or used products cannot be returned, including cosmetics, perfumes, makeup brushes and similar products that come into direct contact with skin, unless there is a manufacturing defect.
How to Request a Return
Contact us at info@lolaecosmetics.com or +971 55 503 9199 with your order number and photos of the product. After reviewing and approving your request, we will send you return instructions.
Refunds
Once the returned product is received and inspected, the amount will be refunded to the original payment method within up to 14 business days, subject to your card issuer's policy.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging, and we will arrange a replacement or a full refund including shipping costs.